Return / Refund

Last updated: 28 October 2026

This policy covers cancellations, returns, replacements and refunds for orders accepted by BharatMart at telfo.in. It does not limit rights available under applicable consumer law.

Cancellation before dispatch

Email shafiquealam93@gmail.com or call +91 70374 45489 with your order number as soon as possible. An order cancelled before dispatch qualifies for a full refund of the amount paid, including shipping. Once dispatched, cancellation may not be possible; contact us for the applicable return or delivery resolution.

Damaged, defective, incorrect or incomplete orders

Please raise a return or replacement request within 7 calendar days of delivery if you receive an item that is damaged, defective, different from your order or missing an included component. Describe the issue and share your order number and clear photos where possible. Report visible transit damage as soon as reasonably possible.

We may ask for reasonable information to assess the issue. An unboxing video is not mandatory, and opening a package to reasonably inspect or test the product does not itself disqualify a valid claim. Requests outside the stated period will be assessed where required by applicable law or any stated warranty.

Return condition and exclusions

Return the supplied product, accessories and available packaging. Keep the invoice or order confirmation. Please tell us if any packaging is unavailable. Damage caused after delivery by misuse, unauthorised modification or an unrelated accident is not covered by this store return policy.

We do not offer discretionary change-of-mind returns for an otherwise correct, working product. This does not exclude a remedy for faulty, misdescribed or incorrectly supplied goods or other rights under applicable law.

How a return works

1. Contact customer support with your order number and the reason for the request.
2. We will confirm the next steps, return address and any available pickup arrangement. Please do not send an item to an unconfirmed address.
3. Where a defect, transit damage or our fulfilment error is confirmed, BharatMart covers the reasonable return-shipping cost through an arranged pickup or an agreed reimbursement.
4. After the item is received, we aim to inspect it and communicate the outcome within 2 business days.

Replacements

Eligible replacements depend on stock availability. We will explain the options and arrange a replacement with your agreement. If a suitable replacement is unavailable, an eligible refund will be offered. Any repair or warranty route will be explained without limiting your statutory rights.

Refund method and timing

We initiate an approved refund within 2 business days of approval. For returned goods, approval follows the inspection described above. For an accepted cancellation before dispatch, no return inspection is required.

Refunds for prepaid orders go back to the original payment method. Your bank or payment provider may take a further 5–7 business days to reflect the credit. If it takes longer, contact us for the refund reference and assistance. We will not require you to accept store credit instead of an eligible monetary refund.

A full cancellation before dispatch, or a full return caused by a confirmed product or fulfilment problem, includes the original shipping charge. For a partial return, we will explain any applicable shipping adjustment. If cash on delivery is offered in the future, its refund method will be agreed with you through customer support; it is not implied to be available by this policy.

Warranty

Warranty coverage, if offered, is stated on the relevant product listing or supplied warranty documentation. This policy does not promise a manufacturer warranty for every product. Please contact us if a product's coverage is unclear before ordering.

Contact

shafiquealam93@gmail.com · +91 70374 45489
For our business contact address and enquiry form, visit Contact Us.